Order Payments, Cancellation Fees & Shipping Policy

We hope to provide you with as much information as possible to help you make informed decisions when buying pet rabbit accessories online. If you have any questions about out products or if you need help choosing the right size toy for your bunny then please email or call us using the contact details at the bottom of the page.

HOT SHIPPING TIP

Get the most out of shipping by checking the weight of your shopping cart. Minimum shipping charge is $9.90 for up to 500 grams so fill your parcel and get the best bang for your buck!
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PAYMENTS:

ORDERS UNDER $30- We accept bank transfer only.
ORDERS OVER $30- We accept payments via PayPal or direct deposit into our bank account. Even if you don't have a Paypal account you can use your credit card to make a once off payment. We think Paypal is the fastest and safest way to pay for your order and we receive funds immediately. When paying by direct deposit, it can take 1-3 business days to clear into out account depending on who you bank with. Please note we will not start making your order until your payment has fully cleared into our account.

ORDER CANCELLATIONS:

Please email us at admin@rabbittoysaustralia.com.au within 24 hours of the order being placed, and we will endeavor to cancel your order. Once we have started making an order, it is up to our discretion if we will allow the order to be cancelled. Please note ALL cancelled orders that have been started or are cancelled before shipping will be charged a $5 admin fee. Orders that are custom made or have been shipped may be canceled at our own discretion.
CANCELLING A SHIPPED ORDER:
The original shipping cost paid for your order is only valid for the first delivery attempt. If you decide to cancel your order as a result of it being returned to us, we will prepare your refund into your PayPal or bank account after deducting the original postage cost, the return to sender fee($10), and 20% of the total order restocking fee.



RABBIT TOYS AUSTRALIA SHIPPING POLICY:

Please read all of the information below before purchasing from us. Rabbit Toys Australia ship from Skye in Victoria. We offer a free click and collect service for local customers or we can ship orders via AusPost or other suitable shipping companies for those who cannot pick up from us. As we hand make most of our items to order, we can not offer express shipping. If you urgently need your order please contact us direct on 0427624665 and we will do our best to assist you. Unless we have sent the incorrect item or the item is faulty, all shipping costs are non refundable and are to be paid for by the customer.

WHERE DO WE SHIP TO?
Shipping  is available to:
Victoria, New South Wales, Tasmania and South Australia.
***SHIPPING TO QUEENSLAND, NORTHERN TERRITORY AND WESTERN AUSTRALIA IS NOW AVAILABLE ****
Unfortunately we do not ship to some remote Australian locations.

INTERNATIONAL SHIPPING
Sorry but due to extremely high shipping costs and the possible issues with customs, we currently do not offer shipping to international addresses.

WHAT WILL MY SHIPPING COST BE?
Shipping charges are determined on the parcel size/weight and the postcode where your order is being sent to. The easiest way to determine your shipping charges is to add items to your cart. You will need to enter the state and postcode where the parcel is actually being delivered to, into the shipping estimator. If you get a shipping error please make sure the state and postcode you have entered are correct. If the error occurs again please call us on 0427624665.

TRACKING
All orders come with tracking standard. Your tracking number will be sent to you via the email address you provided in your account details within 24 hours of us logging the parcel with AusPost.

MISSED, FAILED OR ATTEMPTED DELIVERY, UNCOLLECTED PARCELS
If you are not home when the parcel is delivered, Australia Post will leave a card advising you that your parcel can be collected from their specified post office location. Australia post will hold the parcel for 10 business days before it is returned to us. If for any reason your parcel is returned to us after Australia Post has attempted to deliver it, we will contact you via phone or email. Please note that you will be required pay a new delivery fee based on the weight/size of the parcel. Payments must be made in in full before we send out your parcel again.
The original shipping cost paid for your order is only valid for the first delivery attempt. If you decide to cancel your order as a result of it being returned to us, we will prepare your refund into your PayPal or bank account after deducting the return to sender fee($10), original postage cost and 20% of the total order restocking fee. (ALSO SEE ORDER CANCELLATIONS ABOVE)

LOST OR MISSING PARCELS
Please ensure that your delivery address is correct (house/unit/building number, street name, suburb, state and postcode) before processing your order. Once we have processed your order and your tracking number has been emailed, we do not take any responsibility for any lost or missing parcels whilst in transit via Australia Post. If you believe your parcel is missing, please call Australia Post's Customer Contact Centre on 13 POST (13 7678) or lodge a missing item inquiry form here--> ARTICLE SEARCH, and a search for your parcel will be initiated by Australia Post.

SHIPPING ESTIMATOR ERRORS
In the event a shipping estimator is grossly incorrect, we will contact you immediately and do our best to find a solution. If a solution can not be agreed on, we reserve the right to cancel the order and return your payment in full using the method it was paid to us by.

WHY WE FLAT PACK:
Simple, to save you on shipping costs. Many hours have been spent designing our bigger items so that they can be flat packed or broken down into smaller pieces. For customers who need their order to be shipped to them, flat packing reduces the cost because most shipping companies use the greater dead weight/cubing rule to determine shipping charges.
 Product descriptions contain the size of the fully assembled item. Larger items are shipped flat packed as a standard or may come in per-assembled parts. Items that are flat packed are labeled, come with pre-drilled holes and are very easy to assemble. We provide detailed instructions and any hardware needed, all you need to provide a electric drill or phillips head screwdriver.
If you would like an item to be sent fully assembled instead of flat packed, please send us an email with your full order and what items you would like sent assembled and we will organize a new postage quote. Quotes can take up to 4 weeks depending on current workload. Please note the postage cost to send fully assembled items is normally higher than the postage quote given online.

Please remember rabbit toys Australia is a micro business run by 1 lady in a shed at home, not a factory full of workers. I really appreciate you purchasing from this website and ask that you please be patient when waiting for your order to be shipped.
(Kind Regards crystalxx )